Clear terms.
A confident start.
Payments, revisions, delivery and the practical details of working together.
Updated: 17 October 2026. These policies apply to new projects agreed after this date. Existing projects follow their agreed terms unless a change is accepted in writing.
50% deposit to start
A 50% upfront deposit is required before work begins. It is credited towards the total project fee and covers project planning, initial work and resources committed to your project.
The deposit is non-refundable once work has started, subject to applicable law and the cancellation terms below. The remaining 50% is due on completion, before final handover or launch, unless a different payment arrangement is agreed in writing.
1. Scope and payments
Our services include websites, Google Business Profile setup and optimisation, local SEO, graphic design, promotional content and agreed digital marketing or enquiry systems. Your written quote or project agreement defines the deliverables, price, revisions and timetable. Any alternative payment schedule must be agreed in writing before work starts. Monthly services and third-party costs follow the accepted quote.
2. Client information and approvals
Please supply accurate business information, content, images, branding and necessary access, and ensure you have permission to use the materials supplied. Review previews and approve completed work before final delivery. Missing content, delayed feedback or added requirements can affect the completion date; we will discuss a revised schedule.
3. Revisions and changes
Revisions are included as specified in your agreed package. Work outside the agreed scope, or major changes after approval and delivery, may cost extra. We will agree any additional fees before proceeding.
4. Cancellations and refunds
Send cancellation or refund requests to info@localrdsa.com with your business name and project details. If work has not started, a refund may be available, less any lawful, reasonable cancellation charge and authorised costs already incurred.
Once work starts, the deposit is normally non-refundable because time and resources have been committed. Where consumer protection law applies, any amount retained must be lawful and reasonable in the circumstances, considering work performed, costs incurred, notice given and the opportunity to reallocate booked time. We will explain any deduction and refund any balance due; retention of the full deposit is not automatic where the law requires otherwise.
If Local Reach Digital cannot complete the agreed service, we will account for work delivered and refund amounts due for services not provided. Nothing in these policies limits any mandatory cancellation, cooling-off, refund or service-quality rights under applicable South African law.
5. Delivery timelines
Services are delivered digitally through agreed online platforms, email or other communication channels. We do not provide physical product delivery or courier services.
- Google Business Profile setup and optimisation: typically 3–7 business days; advanced optimisation: 7–14 business days.
- Basic websites: typically 7–14 business days; larger or e-commerce projects: 14–30 business days.
- Logo concepts: typically 2–5 business days; final delivery: 5–10 business days, depending on revisions.
- Poster and graphic design: initial design typically 1–3 business days; final delivery: 3–7 business days, depending on revisions.
These are estimates, starting after deposit confirmation and receipt of required materials. Your agreed project schedule takes priority. Google verification, third-party reviews, client delays, revisions and additional requirements may extend delivery.
6. Ownership and portfolio use
Final approved custom work becomes the client’s property after full payment. Third-party software, fonts, stock content and platforms remain subject to their own licences. Local Reach Digital may showcase completed work in its portfolio unless a private agreement has been made.
7. Third-party platforms and results
Hosting providers, Google, payment services and other platforms operate under their own terms and control their own approvals and availability. We cannot guarantee Google verification, rankings, a particular number of leads or sales. Any ongoing management or support must be included in the agreed scope.
8. Privacy and contact
Read our Privacy Policy for how we handle information. For project, payment or policy questions, email info@localrdsa.com or localreachdigital26@gmail.com, or call 060 675 8597.